Reporting a repair

Covid update, please note:

Please only call us to report an emergency or urgent repair in your home. By this we mean an uncontainable leak, toilet repairs, electrical repairs that require a fast response. We will still be attending to repairs to communal areas as this will not involve contractors coming into your home. Our contractors will honour appointments that have already been made and will make contact with you prior to calling in order to check that you do not have any symptoms or are self-isolating.

Apologies for any inconvenience this causes, however the welfare of you, our employees and contractors is our main priority and we are looking to minimise social contact wherever possible.

If you are due to have a repair carried out but no longer wish it to take place, please let us know as soon as possible.

You may also be able to solve the issue yourself, our handy Maintenance tips for your home booklet has lots of useful information.

Please note: We have all seen in news reports and social media feeds that the Covid-19 pandemic has led to some people panic buying essential items like toilet paper. This is leaving others to be “caught short” and having to find alternatives. Please remember that your toilet and drainage system is only designed to flush away the 3 P’s – Pee, Poo and (toilet) paper. Any other items, including things like wet wipes, kitchen paper, blue roll, newspaper, napkins and tissues will cause the drainage system to block and overflow.

As resources become stretched at this time, please help Worthing Homes to ensure that any risk to your home and your family’s health is reduced by making sure that your toilet and drainage system is used correctly. In the event that toilets become blocked and overflow as a result of misuse, residents will be recharged for the unblocking and other related works as a result of any damage. There may also be unavoidable delays in contractors being able to attend due to availability during this time.

Please see link for further help and advice https://www.southernwater.co.uk/help-advice/keep-it-clear


If your repair is related to any of the gas appliances, including heating or hot water in your home then please call our contractors, BSW direct on 0800 158 5690 (free from a landline) or 0208 763 5333 (if using a mobile). These numbers should be used day and night, 365 days a year.

BSW will also carry out the annual gas safety checks * on gas appliances and the gas pipework in your home. They will also service the appliances owned by Worthing Homes, and any smoke alarms at this time.

Please note if you are a leaseholder or shared owner you are responsible for arranging your own annual gas safety checks at your expense, and please make sure you use a Gas Safe registered engineer.

For the repair of anything else, please use our ‘request a repair’ form below to tell us who you are, your address and what needs some TLC. If you attach a photo to the request it will make it quicker and easier for us to identify what needs to be fixed, saving you time in the long run.

* All of these checks are to protect your health and safety, therefore if you receive a letter from BSW with an appointment for your annual gas safety check it is important that you let them in on the appointed date. If you need to rearrange the appointment this can be done by contacting them using the details above.

Request a repair

Please let us know when you are available for our contractors to visit.
Please include as much detail as possible to help ensure a quick repair

By submitting this repair request form, I can confirm I have understood the following (please tick each statement to enable form submission.):