Report a repair

As your landlord we are responsible for some of the repairs and maintenance to your home. However, some of these responsibilities are yours as the tenant.

Find out more about repair responsibilities here.

If the repair is our responsibility, the easiest and quickest way to report any repair is through our easy-to-use customer portal. You can also report repairs by phone or email.

If you have a gas-powered heating, hot water or radiator related repair, please contact our gas contractors, BSW, directly on 020 8763 5300 (free from a landline or mobile).

If your repair is caused from damage or neglect, you will be charged.

If you need to report an emergency repair, please always call us. A list of what is an emergency repair can be found here. If you can smell gas, call the National Gas Emergency Service on 0800 111 999 immediately.