Emergency repairs

If your repair is an emergency, please always call us. We operate an out of hours service for emergencies, so if you are calling outside our usual opening hours, you can still report an emergency repair 24/7.

Emergency repairs include:

  • uncontainable leak
  • total loss of water
  • total loss of power

If you need an emergency repair, we will repair, or make safe, usually the same day, but always within 24 hours.

If you can smell gas, call the National Gas Emergency Service on 0800 111 999 immediately.

Vulnerable residents

If you are a tenant that is vulnerable, we may deal more urgently with some repairs. Please call or email us for more information.