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Pearsons Performance

Pearsons Performance

BS05

Proportion of homes for which all required communal passenger lift safety checks have been carried out.

N/A

BS04

Proportion of homes for which all required legionella risk assessments have been carried out

100%

BS03

Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out

100%

BS02

Proportion of homes for which all required fire risk assessments have been carried out.

100%

BS01

Proportion of homes for which all required gas safety checks have been carried out

100%

CH02 (02)

Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales

??

CH02 (01)

Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales.

??

CH01 (02)

Number of stage two complaints received per 1,000 homes

??

CH01 (01)

Number of stage one complaints received per 1,000 homes

??

RP02 (2)

Proportion of emergency responsive repairs completed within the landlord’s target timescale

85.71%

RP02 (1)

Proportion of non-emergency responsive repairs completed within the landlord’s target timescale

88.13%

RP01 

Proportion of homes that do not meet the Decent Homes Standard

??

NM01 (02)

Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes

??

NM01 (01)

Number of anti-social behaviour cases, opened per 1,000 homes

0.00

TP12

Satisfaction with our approach to handling anti-social behaviour (perception survey)

61%

TP11

Satisfaction that Worthing Homes makes a positive contribution to the neighbourhood

79%

TP10

Satisfaction that communal areas are clean and well-maintained

93%

TP09

Satisfaction with our approach to handling complaints

38%

TP08

% of customers that feel they are treated with respect

86%

TP07

Satisfaction that you are kept informed about things that matter to you

58%

TP06

Satisfaction that your views are being listened to and acted upon

58%

TP05

Satisfaction that your home is safe to live in

84%

TP04

Satisfaction that your home is well maintained

75%

TP03

Satisfaction with time taken to complete most recent repair

78%

TP02

Satisfaction with repairs over last 12 months

76%

TP01

Overall customer satisfaction with Worthing Homes as landlord

78%