Reporting to residents

Our 2013 annual report detailing our work over the last year and what we have achieved against our service standards has now been published.

As always it has been a busy year and we have seen many changes that affect our residents and in turn the organisation. The most significant changes have been in the welfare benefit system, although these are being introduced over time and may not have affected too many people yet. We are doing all we can to ensure that we support our residents to adapt to these changes and continue to provide an excellent service and build new homes.

The report was reviewed by our involved residents, including the resident scrutiny commitee, residents panel and resident approved stamp group at the annual review conference held on 5 September 2013; and has been awarded the resident approved stamp.