New Heating Service Providers

Starting from 1st April 2024, Smith & Byford will be your new heating contractor.

With a wealth of experience dating back to 1966, Smith & Byford is a trusted, family-run business renowned for delivering exceptional gas maintenance and safety check services across London and the South of England.

Smith & Byford are very forward thinking and have added features we think our residents will like and find useful. Not only this but they have been really receptive to additional requests we have made for further enhancements and aim to try and incorporate these where possible. Their current service includes giving residents the name and a photo of the operative who has been booked to do their visit. 

From 1st April 2024, you will need to contact your new heating contractor Smith & Byford to report any heating and hot water repairs and to book your annual gas safety check.

In the event of any heating or hot water repairs, or to schedule your annual gas safety check, please contact Smith & Byford’s dedicated team on:

0800 368 7437 or by calling Worthing Homes 01903 703100 and pressing option 1.

To report any new repairs:

To make things even more convenient for you, we’ll provide details of their online booking portal in your appointment letter before your annual service is due. It’s crucial to prioritise your gas boiler servicing, so please ensure you’re available for the designated engineer’s appointment. Servicing for your gas boiler is important and where possible you should give access to the designated engineer.

Your safety and comfort are our top priorities. We’re confident that our partnership with Smith & Byford will continue to uphold the high standards of service you expect from Worthing Homes.

I am very excited to see the new way forward and what S&B can offer Worthing Homes residents. It's great to give us so much flexibility within the system, and keeps us safer through compliance and confidence in the contractor. Thanks for allowing us to view this demo and to be part of the process.