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Damp and mould

During the cold winter months, you may notice condensation on your walls and windows. Although condensation is normal, if it is not cleared it will lead to damp and mould.

Condensation is formed when there is excess moisture in the air. There is always some moisture, but as the air gets colder during winter, and windows are opened less, tiny drops of water appear on cold surfaces and walls.

If condensation appears on windows or other surfaces, it is important to wipe it away every day. If the condensation doesn’t evaporate or is not cleared, then mould may start to grow.

What to do if you have condensation or mould in your property? 

If you have any concerns about condensation, damp or mould in your property, please tell us as soon as possible.

You can report it via the customer portal or by contacting us.