Make Things Right Campaign

At Worthing Homes, we are committed to continuously improving the quality of social housing and ensuring that every resident feels heard and supported. We understand the importance of your feedback and the need for effective channels to address any concerns you may have regarding your home.

The recent developments in social housing reform, including the Social Housing (Regulation) Act 2023 and the proposed Awaab’s Law, mark significant steps towards enhancing the living standards of social housing residents across the country. As a community-based Housing Association, we fully support these initiatives and recognise the vital role they play in safeguarding your well-being.

Our dedication to providing a brilliant service is reflected in our adherence to the new Standard of Competence and Conduct for social housing landlords. We prioritise staff training and professionalism to ensure that every interaction with our residents is respectful and constructive.

However, we acknowledge that there is still work to be done in empowering residents to voice their concerns and seek redress when necessary. That’s why we are proud to endorse the Make Things Right campaign, which aims to raise awareness and promote accessibility to complaint procedures for all social housing tenants.

We believe that by amplifying the campaign’s message, we can encourage more residents to come forward with their concerns and ensure that their voices are heard.

For more information on the Make Things Right campaign and how to make complaints, please visit the official government website at

If you need to make a complaint please use our dedicated Feedback & Complaints form, or feel free to give us a call and one of our friendly customer service representatives will be happy to help.