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Expanding our Neighbourhood Teams to improve local services

Worthing Homes is happy to announce extra investment in our Neighbourhood Teams which will increase our capacity for responding to resident enquiries and enable us to more effectively work through all tenancy enquiries as well as deal with issues of anti-social behaviour.

We have recently appointed an additional Housing Officer which means there will now be 6 Housing Officers managing 5 (previously 4) geographical areas. Alongside the recent appointment of a second tenancy Sustainment Officer, these recruitments will enable us to better meet our corporate objectives of being a well-run business with a customer-focused culture.

Our Head of Customer Service, Sarah Murphy says “The cost of living crisis as well as cuts to vital services such as mental health support can mean that the Housing Officer’s are often dealing with some really tough situations. Our team want to do all that they can to support residents and having these additional resources in the team will help us give a better service to residents and also ensure we remain a great place to work.”

The Neighbourhood Housing Officers will continue to work alongside the Income Recovery Officers and their colleagues in the repairs team and across the business to deliver excellent tenancy management to our customers.

As a result of this recruitment, you may have a new Neighbourhood Housing Officer managing your tenancy. If you have an ongoing matter being dealt with by a Neighbourhood Housing Officer, such as a mutual exchange application or antisocial behaviour case, this will be assigned to the appropriate Housing Officer for your area.

Contacting Worthing Homes

To help Worthing Homes ensure you are given the best service and that any query you submit as a customer reaches the right person to respond to you, please contact Worthing Homes using the following methods:

To self-serve at any time that is convenient for you, report a repair, or request a reply to a query, you can use the customer portal.

Report repair on the customer portal

If you have not registered to use the portal, please complete the form here to request your unique registration code.

You can call us on 01903 703 100 and speak to our Customer Experience Team who will do their best to answer your query the first time you call us. If they are unable to do this they will triage your issue and ask the relevant member of staff to make contact with you to discuss your enquiry or concern. By triaging calls this helps our Housing Officers to manage their workload and prioritise call backs so that we can give a better service to everyone.

You can call us on the same number out of hours to report emergency repairs.