Coronavirus information: updated 7 July 2020

Play areas, skate parks and playgrounds are now open

Many play areas across then county have been closed for the last few months. Facilities were temporarily closed in March as a response to the Covid-19 Pandemic.

Following the latest government guidance, lockdown restrictions have started to be eased, and since 4 July playgrounds, play areas, skate parks and outdoor gyms can reopen, albeit with some new measures in place.

We have opened our play areas from July 4 2020.  The facilities have reopened with new rules on social distancing and hand washing.

We are responsible for seven children’s play areas:

  • Maybridge Square Play area
  • Keystone Close Play Area
  • Chiltern Crescent Play Area
  • Chiltern Crescent Skate Park
  • Queen Street Play Area
  • Angola Road Play Area
  • Westbrook Way Play Area

Each site has had a risk assessment carried out to ensure they are safe to reopen and new signage is being installed at every location with clear guidance for visitors, reminding them to maintain social distancing and encouraging good hygiene before, during and after using the facilities.

Visitors are now being asked to clean their hands before and after visiting, avoid touching their face and keep 2 metres from other people where possible.

Only one adult per child is allowed in the play area at once and no food or drink is allowed within the play area.

Additional cleaning schedules of play equipment will take place until further notice.

Full details of the new measures for each play area can be found below:

 

Update 14 May 2020

Our Davison House office remains closed but we continue to bring you essential services from our homes, and will continue to do so for the foreseeable future.  You can contact us using our website online forms or by calling 01903 703 100. You can also find the contact details for your housing team by visiting our neighbourhood team lookup tool.

Repairs service

To help keep you safe and to reduce to spread of coronavirus, we are only completing emergency repairs or those that cause a health & safety issue at the moment. If you need to report an emergency repair in your home or communal area please contact us on 01903 703 100.

When you report a repair we will ask you if you have any symptoms or are self-isolating or shielding. If you are unwell but your repair is an emergency our contractors will take extra precautions but if this is not possible we will talk to you about what other alternatives there are.

Please continue to report non-emergency repairs to us, but only on our website or by email. Although we are not carrying out these works at the moment, having the details in advance will help us to plan for the time when we are able to start doing these repairs again.

Gas safety

We are continuing with gas safety checks. As your landlord we have a legal responsibility to carry out a gas check every 12 months. If these essential checks are not completed it could put your safety at risk.

If you have an appointment booked in and are experiencing any symptoms or are self-isolating please contact BSW to let them know.

Fire safety

We are continuing with fire safety related work where there is a risk to residents if these works are not completed. These works mainly relate to the communal areas in our blocks.

What to expect from our contractors

We expect our contractors to follow current Government guidance around social distancing and keeping good hygiene when working in your home or in any communal areas. This includes keeping the work area clean, washing hands more often than usual for 20 seconds and carrying hand sanitiser where this is not possible. Depending on the work being completed, some contractors may also choose to wear gloves and/or masks.

When working, our contractors will try to maintain a 2m distance from you and each other as much as possible. You may be asked to stay in another room while works are being completed and leave internal doors open to minimise the need to touch door handles. Please ensure you respect those who are working in your home by keeping your distance from them too. If you do not give our contractors adequate space to work they may not be able to complete the repair.

Rent

We understand that a number of customers may be concerned about the impact of Coronavirus on their finances. If you are struggling financially and are concerned about your rent payments please speak to your Income Recovery Officer as soon as you can so we can signpost you to services that may be able to help.

If your income has reduced you may be eligible for support through Universal Credit. For more information about this please visit https://www.understandinguniversalcredit.gov.uk/employment-and-benefits-support/

Rent is being charged as usual so if you have any concerns about your ability to pay it is important that you contact us straight away.

Making rent payments

If you usually pay in our office or at a Paypoint or Post Office, there are other options to pay your rent. You can pay online using the Allpay website or app or by using Textpay. If you use online banking you can also pay via bank transfer (just be sure to include your property reference with each payment). More information on the ways to pay rent can be found here.

Anti-social Behaviour

With certain restrictions still in place, we would encourage patience and tolerance towards neighbours as we all spend more time at home. We ask that you are respectful towards your neighbours and mindful of noise levels, particularly in the evening.  Please remember that there are certain types of noise (such as from children playing, footsteps, day-to-day living noise etc) which aren’t generally considered to be ASB.

For more information about ASB please visit our ASB web page

We have been receiving a number of reports of lockdown measures not being followed. Worthing Homes does not have the power to enforce this guidance. If you are concerned about non-compliance with the guidelines, there is information from Sussex police available here: https://www.sussex.police.uk/tua/tell-us-about/c19/tell-us-about-possible-breach-coronavirus-measures/

Moving home

Mutual exchanges

We are strongly advising customers not to apply for a mutual exchange at this time. The normal mutual exchange process would involve us completing various checks including an inspection to check the condition of the property, which we are currently unable to do safely.

If you do still wish to apply for a mutual exchange we are completing as many of the checks as possible so that we can make a decision on your application. However, at the moment we are unable to complete the necessary paperwork to formally assign tenancies safely. This means that even if your exchange is approved, you will not be able to complete the move. These measures are in place to ensure the safety of all of those involved in the exchange.

Lettings service

We are continuing to let our empty homes, albeit with social distancing measures in place. If you are invited to view a property you may be asked to view the property on your own while a member of our team speaks to you on the phone. The completion of tenancy paperwork is being carried out electronically.

Cleaning & Grounds Maintenance

Our grounds team, albeit a reduced team at the moment, continue to look after our green spaces.

We are continuing our cleaning of internal communal areas along with additional touch point cleans to help keep these areas free from germs. You can also help protect yourself by washing your hands before and after touching handrails, doors and entry/exit buttons.

Planned works

Our planned works programme is currently on hold however we are currently investigating safe ways to start external redecorations to our residents’ homes as the plan of works for this year is currently behind.

Resident Involvement & Community Development

Due to the ongoing situation and to ensure we maintain social distancing, we are unable to hold any resident involvement activities or events at this time. This includes the annual Funday.

The Community House also remains closed for the time being until we are able to deliver our services safely.

Additional help and support available

If you are isolated and in need some help with issues around food, money, isolation, mental health, safety or digital access, there are some organisations who may be able to support to you at this time.

Adur & Worthing Councils together with colleagues in the NHS and volunteers are working to help vulnerable people who are isolated and need help with practical issues:

https://www.adur-worthing.gov.uk/coronavirus/community-support/

If you have received a Government or NHS letter advising you are ‘clinically extremely vulnerable’ or need to be shielded please register for support here:

https://www.gov.uk/coronavirus-extremely-vulnerable

Worthing Homes has introduced a ‘Hardship Fund’ as we realised there may be some areas where customers have an urgent need that isn’t covered by the help readily available. This fund can assist with emergency fuel vouchers, provision of food, travel costs for important appointments or replacement of essential items that have broken down. To make an application for the fund please contact us to discuss in more detail.

There are also volunteers and community groups working to help support and connect people in need with those able to help. You can search for a local group here:

https://covidmutualaid.org/

For the latest Government guidance around Coronavirus and keeping yourself and your family safe please visit the guidance here:

https://www.gov.uk/government/publications/coronavirus-outbreak-faqs-what-you-can-and-cant-do/coronavirus-outbreak-faqs-what-you-can-and-cant-do