Coronavirus information: updated September 2020

 

Following the Government’s recent announcement that we are likely to face further restrictions on how we can live our lives for the next 6 months we want to update you on the services we are currently providing.

We continued to carry out all emergency repairs throughout lockdown. We resumed routine (non-urgent) repairs within homes on 20 July and are continuing do so. Due to the backlog of repair and availability of contractors these are to be completed within 3 months from this date (or from when they were reported if after this date). From the end of October, we aim to complete new non-emergency repairs within 1 month, but please bear with us if these repairs take slightly longer than usual.

We have launched our customer portal which can be accessed via https://myhome.worthing-homes.org.uk/ Please use the portal to report all routine repairs wherever possible. If you have not signed up for our portal please contact our customer experience team on 01903 703 117 for more information.

We are continuing our safety inspection programmes like gas safety checks, electrical testing and fire safety checks along with any associated follow-up works to ensure you continue to remain safe in your home. Our contractors are fully aware of the Covid requirements and the need to social distance whilst completing any works. We appreciate you working with us by allowing our contractors into your home to complete these important safety checks.

We resumed some of our major works and improvement programmes in early August with kitchen and bathroom replacements fitted by our in-house Property Services team coming back on-line first, followed by Anglian who are planning to resume our window and door replacement programme from November. Unfortunately, Bramber Construction have decided to stop assisting us with delivering the remainder of our kitchen / bathroom programme so we will be looking for an alternative external contractor to replace them.

To ensure the ongoing safety of our residents and visitors to blocks of flats, we continue to carry out extra cleaning visits of all communal areas with weekly cleans of frequent touch-points (communal door handles, handrails, light switch, lift buttons, etc) in addition to the usual general cleaning. Because of the increased Covid risk of groups meeting indoors, we have taken the decision to close the lounges at our sheltered schemes again following the government’s announcement of no more than six people meeting up.

We are pleased to advise that our in-house grounds team are almost back up to full capacity with normal service resumed from mid-September following a reduced skeleton service being provided. They have been busy catching up with bringing communal gardens and open spaces back up to our usual standards.  We say ‘almost’ as we are currently looking to employ an additional grounds operative. If you are or know someone that maybe interested in applying for this position then more details can be found here – https://www.worthing-homes.org.uk/about-us/working-for-us-job-opportunities

We can assure you that all our contractors’ operatives will follow current government guidance in respect of Covid-safe working practices.

The vast majority of teams at Worthing Homes have been working from home and this will continue to be the case for the foreseeable future. While a small number of employees are working from our office at Davison House, it remains closed to our customers, so please contact us via the customer portal or give us a call on 01903 703 100.

We look for everyone to play their part in sticking to the Government measures and ask that any breaches of these measures, in relation to the number of people gathering together, be reported using this useful link: https://www.sussex.police.uk/tua/tell-us-about/c19/tell-us-about-possible-breach-coronavirus-measures/

You will continue to see our employees out and about and they may visit you in your home if they need to and can’t deal with the matter over the phone. During this phase of how we operate, we will call or write to you in advance to let you know when we plan to visit you unless it is an urgent issue.

We are opening the house albeit with a limited service on Monday 5 October, however this is dependent on latest Government guidelines at the time. Please follow www.facebook.com/CommunityHouseWorthing   for the latest information.

Throughout this time the safety of our employees and customers has been our number one priority and this continues to be the case.

We’d like to thank you for your patience and understanding during this difficult time. We will update you if and when there are to be other changes in how we operate.