Our corporate objectives provide a framework for the strategies, service plans and priorities for all parts of the organisation. The board is responsible for monitoring the high level performance of the business and will receive reports against the key performance indicators.
The executive team are responsible for delivering the objectives and the operational service plans that underpin this corporate plan and will provide assurance to the board on a quarterly basis that these are being delivered.
Business intelligence indicators and performance for Quarter 4, 2017-2018
You can see our business intelligence indicators below, Items of particular note are:
- Overall customer satisfaction with Worthing Homes as a landlord is 91%, so above our target of 88%
- At the end of the year we had and gone above our target of 71 new homes and completed 73
- In total 351 customers have been assisted by our financial inclusion team in the financial year 2017-2018