Our performance

Our corporate objectives provide a framework for the strategies, service plans and priorities for all parts of the organisation. The board is responsible for monitoring the high level performance of the business and will receive reports against the key performance indicators.

The executive team are responsible for delivering the objectives and the operational service plans that underpin this corporate plan and will provide assurance to the board on a quarterly basis that these are being delivered.

Our performance indicators for 2019-2020

Items of particular note are:

  • Overall customer satisfaction with the lettings service is 97%
  • Satisfaction with ASB handling is 85%
  • Number of residents using online services ended the year at 1.100

Our performance indicators for 2020 – 2021