Corporate objectives

We have four corporate themes:

  • Excellent Customer Experience
  • Place shaping
  • One Team
  • Great business

and within these we have identified 8 high level corporate objectives for the organisation. These give a clear indication of our priorities for the next five years. They are:

• To continue to provide excellent, consistent and reliable services to all our customers
• To create a modern streamlined and integrated organisation
• To invest in our staff and continue to make Worthing Homes a place where people want to work
• To improve our performance management framework
• To enhance our community development activities
• To invest in our existing homes
• To deliver 500 new homes
• To maintain a healthy financial position

For more information on our plans and priorities please download our Corporate priorities and our Corporate plan

These objectives provide a framework for the strategies, service plans and priorities for all parts of the organisation.  The board is responsible for monitoring the high level performance of the business and will receive reports against the key performance indicators.

The executive team are responsible for delivering the objectives and the operational service plans that underpin this corporate plan and will provide assurance to the board on a quarterly basis that these are being delivered.

Business intelligence indicators and performance for quarter 4

You can see our business intelligence indicators below;

Items of particular note are:

  • Overall customer satisfaction with Worthing Homes as a landlord is 91%, so above our target of 88%
  • At the end of the year we had and gone above our target of 71 new homes and completed 73
  • In total 351 customers have been assisted by our financial inclusion team in the financial year 2017-2018