Our performance

Our corporate objectives provide a framework for the strategies, service plans and priorities for all parts of the organisation. The board is responsible for monitoring the high level performance of the business and will receive reports against the key performance indicators.

The executive team are responsible for delivering the objectives and the operational service plans that underpin this corporate plan and will provide assurance to the board on a quarterly basis that these are being delivered.

Business intelligence indicators and performance for Quarter 1,2 & 3, 2019-2020

You can see our business intelligence indicators below, Items of particular note are:

  • Overall customer satisfaction with the lettings service is 97%
  • 100% of emergencies were responded to within 24 hours.
  • We now have 900 residents using our online services.