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Paying your rent

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Although you are responsible for paying your rent and service charges, we want to help to make this as quick and easy as possible. There are a number of ways in which you can pay your rent or any other related charges to us.

Information on rent and service charges can be found in our Rent and Service Charges booklet.

Direct Debit: the quickest and easiest way to pay!

Direct debit is our preferred method of payment, and it is the simplest way for you to pay your rent.

Not only is it simple, it is also a secure, convenient, saves you time and gives you peace of mind!

To pay by Direct Debit all you need to do is download and complete a Direct Debit Form – please make a note of your address on the form. Alternatively you can contact our Finance team (details below) to request a form, or pop into reception to collect one.

Direct debits are taken on either a monthly or a weekly basis, and to make life that little easier you can choose which date or day of the week is the most convenient for you.  It’s your choice.

Once the direct debit is set up you don’t need to do anything else except let us know if you are changing bank details. Any changes to your rent account will automatically be updated on your direct debit, which is protected by the Direct Debit Guarantee.

For more information on Direct Debit, please visit the Smart Way to Pay website.

Standing order

You can arrange with your bank for a standing order to be set up. You will need to remember to inform your bank of any changes to the standing order (such as an increase to the amount payable). Please contact our Finance team for a standing order form (details below).

Allpay payment card

Using one of our Allpay ‘swipe’ cards enables you to pay your rent to us in the following ways:

The Allpay App

You can now make payments to us using your smartphone with the Allpay app.

The allpay app is a mobile application (App) available to download free from the  Apple App store, Windows phone store  or Google Play, enabling you to make payments quickly and easily. Once it is set up, you can make a payment no matter where you are at the touch of a button.

Please note the Allpay app has been upgraded (3 July 2017) to give increased functionality. In order to continue using the Allpay app you will need to download the new version of the app from your app store.

Textpay

If you have a UK registered mobile phone, a debit card and an Allpay card you can now pay your rent by text. Textpay is a secure system which gives you a record of what you have paid and when you paid it.

It is available 24 hours a day, 7 days a week.

If you wish to pay your rent by text you will need to complete a short application at allpayments.co.uk/textpay. Full instructions for this new service are provided on the Allpay website.

Online:

This service is available 24 hours a day 365 days a year and can be accessed through the Allpay website. You will need to have your swipe card number and debit card ready. Please note we do not accept credit card payments

A cheque in the post

You can send a cheque (made payable to Worthing Homes Limited) to our office. To ensure the process runs smoothly please be sure to put your name and the address of the property you are paying for on the back of the cheque. P

If you need help our online rent payment guide will take you through the steps.

Telephone: available 24 hours a day 365 days a year

Call 0844 557 8321 and follow the instructions. Remember to have your swipe card and debit card ready. This service is also available 24 hours a day 365 days a year.

Allpay / Paypoint outlets

You can pop into any Post Office or outlet displaying the Paypoint symbol to pay your rent or any other related charges with your Allpay card.

If you would like to know where your local outlets are, please take a look at the following Paypoint Outlets or go to Allpay outlets.

If you would like to request an Allpay card, or need to replace a lost card, you can do this by speaking to our customer services team on 01903 703 100. Alternatively, just pop in and see us.

Payment in person

If none of these payment options are suitable for you, then you can make payment by cheque or debit card in person at our offices.

Please note we cannot accept cash in our offices!

To help you keep track of your payments and manage your finances we send statements to you four times a year. Additional statements can be requested at any time.

If you need any help with understanding your statement, have a question about it, or would like to request an up to date statement, then contact our customer service team.

It is important that you keep your rent payments up to date. However, we do understand that circumstances can change and impact your finances. If you are having difficulties paying your rent, please speak to your income recovery adviser who will be able to talk through the circumstances and advise you on the best way forward.

Customer services team Department
Telephone: 01903 703 100 Hours of service: 9:00AM to 5:00PM