Paying your rent

Although you are responsible for paying your rent and service charges, we want to help to make this as quick and easy as possible. There are a number of ways in which you can pay your rent or any other related charges to us.

Information on rent and service charges can be found in our Rent and Service Charges Booklet

Direct Debit: the quickest and easiest way to pay!

All you need to do is download and complete a Direct Debit Form please make a note of your address on the form. Alternatively you can call us on 01903 703 102 to request a form or pop into reception to collect one.

Direct debits are taken on either a monthly or a weekly basis. If you opt for monthly payments then the direct debit will be collected from your nominated bank account on the 15th of each month (or the next working day if the 15th falls on a weekend).

If you opt for weekly payments then the direct debit will be collected from your nominated bank account every Thursday.

Once the direct debit is set up you don’t need to do anything else except let us know if you are changing bank details. Any changes to your rent account will automatically be updated on your direct debit, which is protected by the Direct Debit Guarantee.

Standing order: a good option if our collection dates don’t suit your circumstances

If the dates allocated for direct debit payments aren’t suitable for you then you can arrange with your bank for a standing order to be set up. You will need to remember to inform your bank of any changes to the standing order (such as an increase to the amount payable). Please call us on 01903 703 102 for a standing order form.

A cheque in the post

You can send a cheque (made payable to Worthing Homes Limited) to our office. To ensure the process runs smoothly please be sure to put your name and the address of the property you are paying for on the back of the cheque. Please DO NOT send cash through the post.

Allpay payment card

Using one of our Allpay ‘swipe’ cards enables you to pay your rent to us in the following ways:

Online: available 24 hours a day 365 days a year

This service is available 24 hours a day 365 days a year and can be accessed through the Allpay website. You will need to have your swipe card number and debit card ready. Please note we do not accept credit card payments

If you need help our online rent payment guide will take you through the steps.

Telephone: available 24 hours a day 365 days a year

Just call 0844 557 8321 and follow the instructions. Remember to have your swipe card and debit card ready. This service is also available 24 hours a day 365 days a year.

Paypoint outlets

You can pop into any Post Office or outlet displaying the paypoint symbol to pay your rent or any other related charges with your Allpay card.

If you would like to know where your local outlets are, please speak to your Neighbourhood Housing Officer or Scheme Manager.

If you would like to request an Allpay card, or need to replace a lost card, you can do this by speaking to your Neighbourhood Housing Officer, calling us on 01903 703 102. Alternatively, just pop in and see us.

Payment in person

If none of these payment options are suitable for you, then you can make payment by cash, cheque or debit card in person at our offices.

To help you keep track of your payments and manage your finances we send statements to you four times a year. Additional statements can be requested at any time.

If you need any help with understanding your statement, have a question about it, or would like to request an up to date statement, then call us on 01903 703 102.

It is important that you keep your rent payments up to date. However, we do understand that circumstances can change and impact your finances. If you are having difficulties paying your rent, please speak to your Neighbourhood Housing Officer who will be able to talk through the circumstances and advise you on the best way forward.