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Online repairs reporting

If you have a non urgent repair, you can use this handy guide to report it online.

All you need to do is click on the area that you need to report using either the drop down menu or the handy picture guide. Keep following the guides until you have identified the specific problem that you need to report, then fill out the form as requested and click on ‘make report’.

You will receive an initial response from one of our maintenance team within 48 hours.

Please note that if you have a problem with any of the gas appliances in your home or the solar panels, if it’s owned by Worthing Homes, you can must call BSW direct on the following freephone number 0800 158 5690 (free from a landline). This freephone number should be used day and night, 365 days a year. The calls will not cost you anything from a land line. If calling from a mobile, please use the following number 020 8763 5333, or you can email them on

NB: if the property you are in was built less than a year ago the the problem must be reported to our maintenance team using the online repairs reporting website and not BSW.

To report a repair now, visit the Online Repairs Reporting website.