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Paying your rent
There are a number of ways in which you can pay your rent or any other related charges to us.
If none of these payment options are suitable for you, then you can make payment by cheque or debit card in person at our offices.
Please note we do not accept credit card payments and cannot take cash in our offices.
To help you keep track of your payments and manage your finances we send statements to you twice yearly; additional statements can be requested at any time.
If, for any reason, you are in financial difficulties and having trouble paying your rent please speak to your income recovery officer. They will be able to help you resolve the situation before it becomes a major problem.
Direct debit is our preferred method of payment, and it is the quickest and simplest way for you to pay your rent. It is also secure, convenient and gives you peace of mind!
To pay by Direct Debit all you need to do is download and complete a Direct Debit Form – please make a note of your address on the form. Alternatively you can contact our customer service team to request a form, or pop into reception to collect one.
Direct debits are taken on either a monthly or a weekly basis, and to make life easier you can choose which date or day of the week is the most convenient for you. It’s your choice.
Once the direct debit is set up you don’t need to do anything else except let us know if you are changing bank details. Any changes to your rent account will automatically be updated on your direct debit, which is protected by the Direct Debit Guarantee.
For more information on Direct Debit, please visit the Smart Way to Pay website.
Standing order is similar to Direct Debit except you will need to set this up with your bank and ensure you remember to inform them of any changes to the standing order (such as an increase to the amount payable). Please download the Standing Order Form and then hand it into your bank
Allpay Payment Card
An Allpay payment card enables you to pay your rent to us in the following ways:
The Allpay App is a mobile application (App) available to download free from the Apple App store, Windows phone store or Google Play, enabling you to make payments quickly and easily. Once it is set up, you can make a payment no matter where you are at the touch of a button.
Text and Online Payments
Textpay is a secure system which gives you a record of what you have paid and when you paid it. All you need is a UK registered mobile phone, a debit card and an Allpay card to pay your rent by text. This is available 24 hours a day, 7 days a week.
If you wish to pay your rent by text you will need to complete a short application at allpayments.co.uk/textpay. Full instructions for this service are provided on the Allpay website.
Online through the Allpay website, which is available 24 hours a day 365 days a year. You will need to have your Allpay card number and debit card ready. Please note we do not accept credit card payments.
You can also call into any Post Office or outlet displaying the Paypoint symbol to pay your rent or any other related charges with your Allpay card.
To find your nearest outlet visit Paypoint outlets
If you would like to request an Allpay card, or need to replace a lost card, you can do this by speaking to our customer services team on 01903 703 100. Alternatively, just pop in and see us.