Your home and neighbourhood

Please click on the type of service you are looking for:

Maintenance of your home

We all need a little TLC at times and this includes our homes. Below you can find sections on the different types and responsibilities.

Repairs – Your responsibilities

As per the tenancy agreement you are responsible for:

  • Supply and replacement of light bulbs, electric plugs and fluorescent tubes
  • Repair and maintenance of non-mains operated smoke alarms
  • Keeping the inside of your home clean and in good condition
  • Internal decoration
  • Repair and replacement of door furniture i.e. additional keys, locks, bolts, handles and latches including the replacement of lost keys and any subsequent lock change resulting from this
  • Sweeping of chimneys and flues to open fires in use at least once every 12 months
  • Repairing things that have been damaged through neglect or misuse
  • Minor repairs and replacements
  • Your own appliances, fittings and any DIY
  • Keeping your garden tidy and free of rubbish
  • Provision of and repairs to boundary fencing between properties
  • Repairs and maintenance of all garden features including paths and patios
  • Repair / replacement of toilet seats
  • Pest control

Please note repairs we undertake that are caused from misuse or negligence will be recharged

For some minor repairs we have a set of hints and tips, however the following websites will be able to offer you more guidance:

Our responsibilities

As per the tenancy agreement we are responsible for:

  • Drains, gutters, sewers and external pipes (except where the drains and sewers are the responsibility of the water authority)
  • The roof
  • Outside walls, outside doors windowsills, window catches, sash cords and window frames including necessary external painting and decorating
  • Internal walls, floors (not flooring – vinyl, carpet etc) and ceilings, doors and door frames, door hinges and skirting boards
  • Chimneys, chimney stacks and flues but not including sweeping
    Balconies, pathways, steps or other means of access
  • External plaster work
  • Basins, sinks, baths, toilets, flushing systems and water pipes
  • Electric wiring, including sockets and switches, gas pipes and water pipes
  • Water heaters, fireplaces, fitted fires and central heating installations

Please note repairs we undertake that are caused from misuse or negligence will be recharged