Mediation

Mediation is an opportunity to resolve the differences between people.  The purpose is to encourage people to talk over their problems and difficulties in an open and neutral setting with the help of an independent person called a mediator.

It is informal but confidential, and enables people to air their grievances.  The skilled mediators can build bridges between people, helping them to find a solution to the problem that is acceptable to everyone so they can once again get along peacefully as neighbours.

The service is free, confidential and independent.  The mediators are volunteers who have been trained to deal with disputes of different kinds.

It is not necessary to get your neighbours agreement before going to the mediation service, usually the mediator will visit each person involved in the dispute separately to help them decide what they want.

If you would like more information or advice about the mediation service available to you, contact your Neighbourhood Housing Officer or pick up a leaflet from our offices.