- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Get involvedJoin us in making decisions that affect your home and community
Housing and supported services
The housing and supported services team looks after two areas of our business.
Housing services
There is a wide range of services available for both residents and leaseholders including lettings, shared ownership, rent arrears management, neighbourhood management and leasehold management services.
We are committed to delivering a friendly, efficient and professional service.
Our dedicated team includes:
- a housing manager;
- a resident involvement co-ordinator*;
- a resident involvement assistant;
- a customer profiling co-ordinator;
- a sales and leasehold adviser;
- a neighbourhood manager;
- 6 neighbourhood housing officers;
- a housing assistant;
- a lettings adviser;
- a neighbourhood warden.
Supported services
This is the largest team at Worthing Homes and provides services to older and vulnerable people.
Our 7 sheltered housing schemes offer safe and secure accommodation in studios, flats or bungalows in which residents are receive appropriate support and encouraged to maintain their independence. Scheme managers provide help when needed, and our deputy scheme managers respond to emergency calls when the manager is off duty (including throughout the night).
We also provide a community alarm scheme to people in the wider community. This service is called RedAssure and is available not just to Worthing Homes' residents, but to owner/occupiers and those in private rented accommodation, as well other RSL’s customers.
RedAssure enables people to access help from anywhere within their home or garden in the event of an accident, illness or any other emergency. The service operates 24 hours a day, 365 days a year and provides real peace of mind not only to customers, but their friends and families as well.
