Our organisation
Worthing Homes » Our organisation » Standards and commitments

Standards and commitments

We are committed to achieving high levels of customer satisfaction. We aim to deliver services promptly, professionally, and tailored to your needs. We aim to give the same level of service whether you enquire by telephone, letter, email, web enquiry or face to face.

We are committed to offering a modern service with accurate information. We learn from our customers, we apologise where we have made a mistake and continuously improve our services.

Our contractors work to a code of conduct which we monitor. The code of conduct for our contractors is available on our website, or you can pick up a copy from reception or from your neighbourhood housing officer.

We are fully committed to Co-regulation – working together with our residents makes sense, providing our residents with the services they want in the way they want them delivered.

We are working to the principle that we are ‘more than just a landlord’ and our residents are firmly at the heart of everything we do.

Service Standards

Our service standards tell you the level of service you can expect to receive from Worthing Homes. They have been developed after consulting with our residents and are based on the things we were told were important to you.

Our service standards are our promise to you and we are committed to making these promises happen. We aim to give you an excellent service and these standards will allow you to measure how we are doing.

Equality and Diversity and  Value for money apply to all of the standards too.

For details of the published standards take a look at our Service standards Brochure