- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Supported Housing Standards
The Supported Services team are committed to providing an exceptional service. In order to acheive this we have developed these standards after consultation with residents.
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We will provide a professional, co-ordinated and caring service to supported housing residents living in a variety of tenure enabling them to retain maximum independence over their own lives
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We will provide a 24 hour response service for every resident in sheltered housing
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We will carry out a yearly needs assessment and develop a support plan with every customer or resident to enable them to achieve their maximum level of independence
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We will carry out a further assessment if there is a life changing event (such as a hospital admission)
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We will visit or call each resident as agreed in the support plan
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We will work with partner agencies that also support our residents
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We will promote supported housing in a positive way that ensures the public are aware of its benefits as a real solution to isolation in the community
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We will offer a variety of options and levels for residents to participate and help us to make decisions about the services we provide
*This is just one of our suite of Service Standards. Our Value for money, equality and diversity and customer contact standards apply to all of our other standards.
