Major work Standards – The ‘bigger’ jobs

We plan in the required maintenance that your home needs to help keep it in tip top condition. When carrying out these major works to your home we aim to keep the disruption to the minimum.

• We will ensure you have direct contact with Worthing Homes’ staff between 9am and 5pm Monday to Friday

• We will carry out an annual gas safety check, where there is a gas supply

• We will carry out an annual smoke alarm test, where a hard wired alarm is fitted

• We will carry out bi-annual fire alarm and emergency lighting tests, where communal systems are fitted e.g. to flats

• We will apply for and manage aids and adaptations grants on your behalf

• We will decorate the outside of your home and internal communal areas every 5 years and publish the Timetable

• We will install smoke alarms as part of every home rewire

• We will offer an elderly person decoration scheme, where one room is decorated

• We will ensure all completed works are inspected

• We will apply the Relish™ principles to our major works and specifications

• We will involve you in the selection of contractors and suppliers on all major works contracts

• We will ensure our contractors adopt a contractor ‘charter’

• We will offer a choice of colours / fittings / designs

• We will provide information packs for major works including kitchen and bathroom refurbishments

• We will write to you at least 4 weeks before works are due to start on your home, explaining the works and providing a named point of contact

• Where dates change for works, we will let you know as soon as we are aware

• We will achieve high levels of positive feedback

• We will follow up on feedback provided to help us improve our service

• We will provide a 7 day follow up service for kitchen and bathroom works

• *This is just one of our suite of Service Standards. Our value for money, equality and diversity and customer contact standards apply to all of our other standards.