- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Home owners Standards
The Sales and Leasehold Adviser is committed to providing an excellent service. In order to achieve this we have developed these standards after consultation with residents.
-
We will send you an estimated service charge invoice every year
-
We will send you a detailed rent and/ or service charge statement every quarter
-
We will offer a variety of payment methods you can use to pay your service charge
-
We will ensure all our literature is relevant and to our ‘resident approved standard’
-
We will give you an information pack about the services we provide and who to contact when you buy your home/ move into your new home. We will ask you how you prefer us to communicate with you
-
We will send you a home owners newsletter annually and our quarterly newsletter ‘Home News’ upon request
-
We will hold an annual Leaseholders’ Forum
-
If you apply to buy your home we will send you an application pack within 5 working days and process your application within the legal timescales
-
If you are a shared owner and want to sell your home we will give you information and tell you about any costs or fees you may have to pay within 5 working days. We will arrange for a valuer to contact you to value your home within 5 working days of receiving your valuation payment, and help you find a buyer within the timescales set out in your lease
-
If you tell us you want to decrease or increase the share of your shared ownership property, we will give you information and tell you about any costs or fees you may have to pay within 5 working days and complete the application process in line with legal timescales
-
We will let you know if you are in arrears of rent and/ or service charge and any action we intend to take to recover them
-
We can help you agree a repayment plan with us if you think you are going to have difficulties paying your rent and/ or service charge following major works. Contact the Sales and Leasehold Adviser
-
We will ensure you are aware of the other service standards relevant to you
* This is just one of our suite of Service Standards. Our value for money, equality and diversity and customer contact standards apply to all of our other standards.
