- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Annual Reports
As part of the regulation, every year, we will provide a new annual report to residents, letting them know how we're doing and what standard of service they're getting.
In this, our second report Annual report to residents October 2011*, you can find details about what we have achieved since last year, including:
- We now have a full set of service standards
- A shadow resident scrutiny committee has been established, and held their first meeting
- We have reviewed a number of our services including:
- resident involvement incorporating the new scrutiny work
- our asset management team have undertaken a procvess mapping exercise in order to streamline the services they provide you with
- our gas servicing contract was reviewed
- we have developed a new single equality scheme and an equality and diversity standard
* please note that this is a draft version currently awaiting the resident approved stamp
Our first report,Annual Report for Residents 2010, told you what we had been doing to set up the new way of working, and also told you about our plans for the next year.
