- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Standards and commitments
Our commitment - what you can expect
We are committed to achieving high levels of customer satisfaction. We aim to deliver services promptly, professionally, and tailored to your needs. We aim to give the same level of service whether you enquire by telephone, letter, email, web enquiry or face to face.
We are committed to offering a modern service with accurate information. We learn from our customers, we apologise where we have made a mistake and continuously improve our services.
Our contractors work to a code of conduct which we monitor. The code of conduct for our contractors is available on our website, or you can pick up a copy from reception or from your neighbourhood housing officer.
We are fully committed to Co-regulation – working together with our residents makes sense, providing our residents with the services they want in the way they want them delivered.
We are working to the principle that we are 'more than just a landlord' and our residents are firmly at the heart of everything we do.
Service Standards
Our service standards tell you the level of service you can expect to receive from Worthing Homes. They have been developed after consulting with our residents and are based on the things we were told were important to you.
Our service standards are our promise to you and we are committed to making these promises happen. We aim to give you an excellent service and these standards will allow you to measure how we are doing.
The standards cover a wide range of our services and many can be read alone but please remember our Equality and Diversity, Value for Money and Customer contact standards apply to all of the other standards too.
The published standards are:
Customer Contact Standards; Anti Social Behaviour Standards; Complaint Standards; Empty Home Standards; Equality and diversity; Home owners standards; Lettings and Tenure Standards; Major Work Standards – The 'bigger' jobs; Neighbourhood Management Standards; New Home Standards; Rent and other income Standards; Repair Standards – The little jobs; Resident Involvement Standards; Supported Housing; and Value for Money Standards.
Every year we will be providing an annual report to residents, letting them know how we're doing against these service standards.
