- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Complaints
Worthing Homes values feedback from our residents and customers about the services we provide. This may be a complaint or it may be a general comment, or a compliment. All types of feedback are important. Worthing Homes listens to the comments provided and uses the information to learn lessons and make changes and improvements as necessary to ensure we always provide excellent customer service.
Our residents can provide their feedback via many different ways, such as by letter, email, face to face to any member of staff, by telephone or by completing our Complaint and feedback form.
We have very clear procedures about how any complaint is dealt with. You will receive written acknowledgement of your complaint within 2 days of receiving it. We aim to have investigated your complaint and provided you with a full written response within 21 days of receiving it, and will provide ongoing communication during this period should the investigation take longer than 14 days. Should you be unhappy with the response you receive we provide an appeal process. Full details of the procedure can be found in our Complaint and Feedback booklet.
Learning lessons from any complaint is key. We publish a summary of some of the changes and improvements we have made as a result of residents comments in our HomeNews magazine.
