- Your financesGuidance on paying your rent, and other financial advice and support
- Looking after your homeMaintenance, safety checks, adaptations, gardens, advice
- Looking after your neighbourhoodTackling anti-social behaviour and improving public spaces
- Looking after yourselfSupport for those emerging from difficult circumstances
- Thinking of making a change?Transfers, buying, intermediate rent/shared ownership, garages
- Customer profilingThe more we know, the more we can offer
- Resident involvementJoin us in making decisions that affect your home and community
Reporting to residents
We have now published our annual report to residents. The report will tell you about the work we have been doing over the last year, particularly what we have achieved against the Tenant Services Authority (TSA) regulatory framework for social housing.
During the last 12 months we have:
- Developed a full set of service standards, which many of our residents helped us with
- A shadow resident scrutiny commitee has been established, and held their first meeting
- A number of our services have been reviewed including:
Resident invovlement incorporating the new scrutiny work
our asset management team have undertaken a process mapping exercise in order to streamline the services they provide residents
our gas servicng contract has been reviewed
we have developed a new single equality scheme and an equality and diversity standard
It's not just about regulation though. In the last year we've also been growing, rescuing, refinancing, relishing and reassuring!
To find out more about this work take a look at our annual report
