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Contractors charter

Article information Published on: September 26, 2012 Updated on: October 25, 2012 Prepared by: Suzanne Newman

As a company committed to providing high quality, comfortable and safe homes for all residents it is important to us that we work in partnership with a preferred range of suppliers who have all adopted our contractors code of conduct.

Over the last few months our maintenance team have been working hard on updating and introducing the Relish™ principles into the charter. They have also worked closely with our residents panel to ensure that the new code of conduct meets with residents wishes.

On 20 September a meeting was held with eight of our main contractors to guide them through the new charter. Along with discussing the principles of the new charter the group were introduced to Relish™ and how this will be incorporated into the responsive maintenance service, publicising the new charter to residents and how it will be reviewed and monitored on an ongoing basis. Discussions also took place around training the supply chain and ensuring staff at the contractors all adopt the new principles.

To compliment this new charter there is also a new style repair letter that will be sent out to every resident after a job has been completed.

Please feel free to download a copy of the Repairs Letter Template – September 2012 and the Contractors Charter.

The new code of conduct and repair letters will come in to force on 1 October 2012.